11 Apr 2023 by Arthur Leopold Leleu
Dear Anna, Thank you for taking the time to share your experience with us. We are delighted to know that you found everything great, our teams are proud that their efforts led to your happiness.We look forward to welcoming you soon again,Best regards, Arthur Leopold LeleuGuest Experience Manager
22 Feb 2020 by Melia Team
thank you for your review!
24 Oct 2019 by Melia Berlin
Dear customer, thank you for sharing not only the positive but also the not so positive comments. We will forward these internally, as it is our main goal to reach our customers satisfaction. We hope to welcome you soon, Regards,
31 May 2024 by Ana Hernandez Guest Experience Team
Dear Mr. Aynur, Vielen Dank, Aynur, für Ihr ausführliches Feedback! Wir freuen uns sehr zu hören, dass Sie die ausgezeichnete Lage unseres Hotels für Ihren Städtetrip genossen haben. Es ist großartig zu wissen, dass Sie die Nähe zu verschiedenen Verkehrsmitteln und die Möglichkeit, entspannte Pausen während Ihrer Sightseeing-Touren einzulegen, geschätzt haben. Auch die reiche Geschichte und die vielfältigen Einkaufs- und gastronomischen Möglichkeiten in der Friedrichstraße haben Sie offensichtlich begeistert.Es tut uns leid zu hören, dass einige Aspekte Ihres Aufenthalts nicht Ihren Erwartungen entsprochen haben. Wir werden Ihr Feedback bezüglich der fehlenden Alltagstoilettenprodukte, Hausschuhe und der Reaktion des Rezeptionisten ernst nehmen und intern besprechen, um sicherzustellen, dass solche Probleme in Zukunft vermieden werden.Wir sind jedoch erfreut zu hören, dass Sie mit der Größe und Sauberkeit Ihres Zimmers zufrieden waren sowie mit der Vielfalt und Qualität unseres Frühstücksbuffets und der Freundlichkeit unseres Servicepersonals. Es ist unser Ziel, unseren Gästen einen angenehmen und komfortablen Aufenthalt zu bieten, und wir sind dankbar für Ihre Anerkennung in Bezug auf Lage und Sauberkeit.Wir würden uns freuen, Sie in Zukunft wieder bei uns begrüßen zu dürfen und hoffen, dass Ihr nächster Aufenthalt Ihren Erwartungen in allen Aspekten entsprechen wird.
17 May 2024 by Ana Hernandez Guest Experience Team
Dear Mrs. Anne Claude, Thank you fro your amazing 5 points! We are so glad that you had a great time with us and hope to see you again soon. We send you the best wishes from Berlin,
17 May 2024 by Ana Hernandez Guest Experience Team
Dear Harri, Thank you for your feedback. We are sorry for the noise, the hotel is located in a very busy street. For future stays, we recommend requesting a room on the quieter side of the hotel. Additionally, bringing earplugs can help ensure a more restful night's sleep if you do end up on the traffic side. We appreciate your understanding and hope to welcome you back for a more comfortable stay.
5 Jan 2024 by Ana Hernandez Guest Experience Team
Dear Risto, Thank you for taking the time for giving us 4 great point! We are glad that the stay with us in berlin was of your liking. we hope to see you again soon and we send you the best wishes for this 2024.
11 Dec 2023 by Guest Experience Team
Dear Olli-Heikki,Thank you for this kind review.We're thrilled to hear that you found our hotel to be in excellent condition and appreciated the cleanliness of your room. Our team works diligently to ensure a pristine environment for our guests. We also take great pride in providing high-quality service and are glad this was reflected during your stay. While we understand that no service can be perfect, we continuously strive for excellence in every aspect of our guest experience.We would love to welcome you back on many more occasions. Best wishes,Guest Experience Team
25 Oct 2023 by Guest Experience Team
Sehr geehrte Theresia,vielen Dank für den sehr positiven Erfahrungsbericht zu unserem Hotel!Es freut uns sehr, dass Ihnen unser Frühstück und der Level-Room besonders gut gefallen haben. Wir sind stolz darauf, unseren Gästen ein abwechslungsreiches Frühstücksbuffet und exklusive Level-Zimmer mit zusätzlichem Komfort und Luxus anzubieten.Wir bedauern, dass Sie mit den Annehmlichkeiten im Zimmer nicht vollständig zufrieden waren. Wir nehmen Ihr Feedback ernst und werden es nutzen, um unseren Service weiter zu verbessern. Wir hoffen, dass Sie trotzdem einen angenehmen Aufenthalt bei uns hatten.Mit freundlichen Grüßen,Guest Experience Team
10 Nov 2023 by Ana Hernandez Guest Experience Team
Dear Mr. Stephan, Thank you for your 4 Points. We are glad that the stay with us was good and please let us know if there is something that we can improve. We send you the best wishes from Berlin,
Melia Berlin offers its guests a 24-hour health club and a sauna. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Meeting rooms and limo/town car service are available. Event space at this hotel measures 12917 square feet (1200 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Melia Berlin. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Parking is available for a fee. This 4-star Berlin hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Melia Berlin offers 364 accommodations with minibars and laptop-compatible safes. Beds feature down duvets. 42-inch flat-screen televisions come with satellite channels. Bathrooms include bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
For a fee, guests can enjoy a buffet breakfast daily.
Cafe Madrid – This restaurant specialises in international cuisine and serves lunch and dinner.
Melia Tapas Bar – This restaurant specialises in Spanish cuisine and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
Room service (during limited hours) is available.
Recreational amenities at the hotel include a 24-hour health club and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
Melia Berlin offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
WiFi is provided up to 500 MB per guestroom, per stay.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Eurocard. Cash is not accepted.
For guests' safety, the property includes a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars, and is displayed on this page as 4 stars.
