11 Feb 2024 by Matthew - Guest Relations Manager
Dear Aaron, Greetings from the Fairmont Royal York.Thank you for taking the time to share with us your review.While we appreciate you sharing this with us, we would be delighted and interested in learning more about what exactly fell short on your expectations for our teams to address this moving forward. Please do feel free to reach out to a member of our team to share any other details and constructive feedback you may have about your experience.Despite this, we truly hope to have the pleasure of welcoming you back soon.Kind regards,
16 Sep 2022 by Matthew - Guest Relations Manager
Dear Bianca, Thank you for taking some of your time to share with us your experience at the Royal York. It is a pleasure to read that your stay was enjoyable and that our staff service was up to your expectations.We hope to welcome you again soon.Kind regards