22 Apr 2024 by Bastian Mantey, General Manager
Dear Roland,Thank you for such a great review.It is particularly gratifying to know that our proximity to the airport and complimentary shuttle service added convenience to your travel plans. We are also thrilled that the cleanliness of our rooms and the quality of our amenities met your expectations, ensuring a comfortable stay.While we note that the hotel's condition did not quite impress you, we take great pride in maintaining our facilities and continuously aim to provide a welcoming environment for all our guests. Rest assured, we are committed to upholding the high standards that Mövenpick is known for.Outstanding service is at the heart of what we strive for, and your recognition of our team's efforts is much appreciated. It reassures us that we are on the right path to creating memorable experiences for our guests.We look forward to a return visit from you in the future.Best wishes,Bastian Mantey, General Manager
8 Jan 2024 by Bastian Mantey, General Manager
Dear Emma,Thank you for taking the time to share your review.We're delighted to hear that you appreciated the complimentary airport transport and found our pricing to be satisfactory. It's our pleasure to provide services that enhance our guests' convenience and overall experience. However, we noticed your remarks regarding room cleanliness and hotel condition. While we consistently strive to maintain high standards, we apologize if we fell short in these areas during your stay. Rest assured that we are committed to delivering a comfortable and enjoyable environment for all our guests.We hope to welcome you back in the future.All the best,Bastian Mantey, General Manager
6 Sep 2023 by B.M.
Dear GaryWe very much appreciate your comments regarding your stay at the Mövenpick Hotel Zurich Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Bastian ManteyGeneral Manager
3 Jan 2023 by B.M.
Dear JeanWe very much appreciate your comments regarding your stay at the Mövenpick Hotel Zürich Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Bastian ManteyGeneral Manager
29 Aug 2022 by B.M.
Dear TimThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Bastian ManteyGeneral Manager
