22 Apr 2024 by Rocio.
Dear Tamara, Thank you for taking the time to leave a review! We really apreciate it. We understand that the pricing may have felt high, and we are sorry to hear that you felt the value did not meet your expectations. Our pricing is influenced by various factors, including demand, the season, and market conditions, which can sometimes lead to higher rates during peak periods.We strive to provide excellent service and amenities to make our guests' stays as comfortable and enjoyable as possible. We hope to welcome you back in the future and provide you with a better experience! Until then, safe travels! Best regards, Rocio.
22 Apr 2024 by Oktay
Dear Siiri,Thank you for taking the time to share your feedback with us. We're sorry to hear that your recent experience fell short of your expectations.We value your feedback and would appreciate any specific details you could provide about your stay to help us improve our services.If you would like to discuss your experience further or if there's anything we can do to address your concerns, please don't hesitate to reach out to us directly.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more satisfactory experience in the future.Best regards,
27 Nov 2023 by MK
Thank you for sharing your positive feedback! We're delighted to hear that you had a good experience. Customer satisfaction is our top priority, and we appreciate your endorsement of our service. We look forward to serving you again in the future.
21 Apr 2023 by do
We are delighted with your 5 star-rating. Our team always strives to provide our guests with the most personal and friendly service and we are glad to read that you’ve experienced it in such a manner.
3 May 2023 by Joanna
Hi Andrea,Thank you for your great review and for choosing our hotel. We thank you for the score you have given us. It was a pleasure having you as our guest and hope to welcome you again soon.
18 Feb 2023 by Roclycida
We are delighted with your 5 star-rating. Our team always strives to provide our guests with the most personal and friendly service and we are glad to read that you’ve experienced it in such a manner.
18 Oct 2022 by Roclycida
We are delighted with your 4 star-rating. Our team always strives to provide our guests with the most personal and friendly service and we are glad to read that you’ve experienced it in such a manner.
27 Sep 2022 by Joanna
Hi Arijan,Thank you for sharing to us your experience about your stay. Hair dryer is available upon request and for dental kits, we sell them at the reception. We are sorry that our cleaning schedule is up to not your expectation. All of your comments are of great value for us and will be put to good use in our continuous efforts to improve our services and facilities. Your feedback is therefore very much appreciated.
5 Jul 2022 by Roclycida
Regarding cleaning, when a guest stays with us for a period longer than 5 days, we provide them with a stay-over cleaning. For the guests who stay for a lesser period, we provide extra towels, toilet paper and soap if needed. This can be retrieved from reception, free of charge.
