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4.3 out of 5
Very good!
See all 12 ebookers Reviews

"Had a great stay the staff here are very helpful " More

By a verified traveller on Sat 04 May 2024

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Classic Twin Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£68* Per night/room 2 Jun - 3 Jun

Privilege, Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room, 1 Double Bed (Classic)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Mercure Exeter Southgate Hotel ratings based on 12 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Exeter Southgate Hotel

Everyone (7) Couples (4) Family (2)
5 out of 5
Had a great stay the staff here are very helpful

Posted by on 4 May 2024

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5 out of 5

Posted by on 9 Mar 2024

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4 out of 5
Although pet friendly there was nothing available for pets in rooms.

Posted by on 28 Dec 2022

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Comment from Hotel Management

1 Jan 2023 by Front Desk Team

Thank you for leaving us a review of your recent stay with us. I am pleased to see you enjoyed your stay and I hope to welcome you back again in the future. Kind Regards

1 out of 5
A chain of events for a rubbish night. Check in was fine, the reception staff were friendly and helpful, however I was told water was off so I couldn’t make a brew or have a shower until later that day. I was given the key to my room, 164. I walked up the staircase, clicked my keycard against the door and was first hit by the smell of stale water. I stepped inside to a soaking wet towel on the floor, along with some used toiletries, no worries, I’ll call reception and ask them to take this away, the cleaners must’ve forgot on room change over. So I called reception, which rang for so long I gave up. I moved the towel to the chest of drawers near the door, however the floor was drenched as the towel was dripping wet through, still stinking. About an hour later, I headed out for tea, so popped by the reception to ask for the towel to be cleared and some air freshener “no problem sir”. I arrived back at 8.50 as wanted to get an early night, headed straight up to my room, to be greated by the the smell and of course the towel. So I went back down to reception to ask again, I’m not bothered about the towel more the smell. So at 9.40 the receptionist herself finally appears, I asked for replacement toiletries to replace the used ones that hadn’t been replenished, 10.20pm they arrived, a lovely early night. Fast forward an ok sleep (pillow was comfy to be fair), and at precisely 6.04am I was awoke by a cleaner utilising a dustpan and brush to pick up each individual sweep from

Posted by on 23 Feb 2022

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Comment from Hotel Management

26 Feb 2022 by Front Desk Team

Thank you for taking the time to leave us a review of your recent stay with us. I am really sorry to have read of the issues during your stay. As you have mentioned we did indeed have an emergency situation regarding our hot water system which the team worked around the clock to try and get repaired but completely understand how this affected your stay with us. I will make sure to pass your feedback onto all departments and I am sorry that on this occasion we let you down. I hope to welcome you back for a more successful stay with us in the future. Kind Regards

5 out of 5

Posted by on 27 May 2021

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Comment from Hotel Management

26 Jun 2021 by Matt, General Manager

Hi and many thanks for your 5/5 review

5 out of 5

Posted by on 18 Aug 2020

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5 out of 5

Posted by on 18 Mar 2020

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2 out of 5
location is good Room 358 needs complete refurb,carpets stained,curtains with holes,furniture old and scratched,bathroom without bath ok

Posted by , from Dublin,Ireland on 20 Aug 2019

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Comment from Hotel Management

22 Aug 2019 by ExeterManager

Hello I am sorry that you are disappointed with your stay and that we were unable to rectify the situation on your arrival. We will ensure that the issues mentioned are rectified.

5 out of 5

Posted by on 21 Apr 2019

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Comment from Hotel Management

23 Apr 2019 by Manager

Thanks for your lovely comments. I hope we can see you again soon

5 out of 5
Lovely hotel in the center of Exter. Good facility, friendly and professional staff. Will definitely come back again to visit more that side of the country.

Posted by , from London on 25 Oct 2018

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Comment from Hotel Management

27 Oct 2018 by Exeter Manager

Thanks for your 5/5 rating.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.