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3.5 out of 5
See all 46 ebookers Reviews

"We had a low expectation for this holiday because of the recent terrorist attact but it turns out to be supremely incomparable compare to most holiday ... " More

By Charito on Sun 10 Apr 2016

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Classic Double or Twin Room (Augustin)

Bed Count room.options.bedSize. Maximum Occupancy 3 Max

Classic Quadruple Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Double Room (Augustin)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

The Augustin ratings based on 46 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Augustin

Everyone (6) Couples (14) Business (5) Family (8) Friends (8) Other (3)
1 out of 5
This hotel was awful! Don’t believe the reviews online! Our room reeked of body odour! We had to open the windows to let some fresh air in but it didn’t help! The bathroom also smelled so bad! The cheap furniture was practically hanging off the walls. The windows opened fully out with no safety latch and what easily could be a fatal fall if you stretched too far out! The bathroom had a disgusting, exposed toilet brush in it and the room paint was chipped everywhere! The hotel itself is very close to the station and in a run down part of the city! Avoid this hotel at all costs! The night shift guy at reception was really kind but the hotel itself is a big no no!

Posted by , from Manchester on 16 Nov 2019

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Comment from Hotel Management

18 Nov 2019 by Mr. Augustin

Dear Guest, Thank you for taking the time to leave your impressions regarding your recent stay with us. Reading your review, I am very disappointed that you did not experienced the four-star services you so rightfully expect from us. Your experience does not represent our aim to achieve and maintain the highest standard of service, and be assured that I am committed on rectifying any poor performance. I really hope you will give us the opportunity to change this perception and I would like to remain at your disposal at book@theaugustin.com to discuss further with you. Yours sincerely, Mr. Augustin

5 out of 5

Once in a lifetime family trip

We had a low expectation for this holiday because of the recent terrorist attact but it turns out to be supremely incomparable compare to most holidays. Staff are so friendly and helpful.

Posted by on 10 Apr 2016

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4 out of 5

Very nice hotel

A very nice hotel, only thing was we weren't able to change rooms from a double to a twin. Beautiful reception and very nice comfortable rooms! Only a short walk into the main part of Brussels

Posted by on 2 Sep 2015

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4 out of 5

Family weekend

We stayed at the Augustin for a visit to Brussels. The hotel was comfortable, recently refurbished and ideally located to the city centre 10min walk, the train station and local metro again 19 min walk. No negative comments as it suited all out expectations

Posted by on 23 Jun 2015

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1 out of 5

No rooms moved to another hotel

After arriving at the hotel to check in, we were informed that due to some work in the hotel that they didn't have any rooms for us (despite booking 2 months in advance) and we were moved to a sister hotel. The receptionist was apologetic and paid for a taxi to the other hotel although it was further away from the centre than this one. I had been in touch with the hotel via email a few weeks prior and was disappointed that we weren't informed of this until we checked in.

Posted by on 18 Nov 2014

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5 out of 5

Lovely hotel, great location

Nice hotel 10 mins walk from Midi train station and 10 mins from main square/market square. Spotless clean, friendly pleasant staff, beautiful breakfast. Prob one issue is there is no where to sit or meet people - bar was not open but lots of cafes and bars around the area - 2 mins walk. Very good price to stay. Quiet hotel also. Recommended. Only do breakfast.

Posted by on 30 Jul 2014

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3 out of 5

Good value

This is a good value hotel in the centre of Brussels, very near the Metro. The staff on the reception desk are not very friendly or welcoming. The plug in my basin was broken and had not been fixed and the minibar was empty. Breakfast was fine and I've no other complaints. There isn't much difference between this and the Floris Ustel, which is quite a bit cheaper.

Posted by on 6 Jul 2013

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2 out of 5

less than expected

I have been to several 4 star hotels around the world, but this one is 4 star only by name. Rooms were ok, breakfast was pretty simple. It should have been a lot more in quality for the 4 stars and the price. Overall it was a huge disappointment...

Posted by on 10 Jun 2013

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5 out of 5

Posted by on 3 May 2023

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3 out of 5
Unterkunft ist eigentlich gut gelegen, Bahnhof in Gehdistanz. Zimmer sind sehr ungemütlich eingerichtet. Wenig Ablagefläche für 3 Personen. Da wir die Zimmer nur zur Übernachtung genutzt haben, war es ok, Preis-Leistung stimmte.

Posted by on 1 May 2023

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Comment from Hotel Management

9 May 2023 by Mr. Augustin

Dear Valued Guest Thank for you for choosing The Augustin. Following your complaint we will do our best..We hope to have the opportunity to welcome you back soon at The Augustin with the dedicated and improved level of service you deserve. Best regards,Mr. Augustin

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.