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Junior Apartment

Bed Count 2 King Beds Maximum Occupancy 4 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Presidential Villa

Bed Count 4 King Beds Maximum Occupancy 8 Max

Hotel Description

You'll find features such as free breakfast, WiFi in public areas and self-parking at Cleo Lake Kivu Hotel.

  • Free cooked-to-order breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and 2 bars/lounges
  • Take a swim in the outdoor pool
  • Treat yourself to massages, body treatments or facials at C & C Spa
  • Services include a concierge
  • 28.7 miles (46.2 km) from Nyungwe Forest National Park

Property Features

Cleo Lake Kivu Hotel offers its guests a full-service spa and an outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi. The business-friendly Cleo Lake Kivu Hotel also features spa services, a garden, and concierge services. Self parking is free. Smoking is allowed in designated areas at this 3-star Bwishyura hotel.

  • 18 guestrooms or units
  • 2 bars or lounges
  • Cooked-to-order breakfast (free)
  • Self-service laundry
  • Front desk (limited hours)
  • Concierge
  • Garden
  • Smoking in designated areas
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Separate dining area

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Cleo Lake Kivu Hotel offers 18 air-conditioned accommodations, which are accessible via exterior corridors, and features complimentary dressing gowns and complimentary slippers. This accommodation offers separate dining areas and includes desks. 32-inch Smart televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, bidets, hairdryers and toothbrushes and toothpaste. This Bwishyura hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). In-room massages and change of towels can be requested. Housekeeping is provided on a daily basis.

  • 4 bathrooms
  • Dining room
  • Sitting area
  • Smart television
  • Cable channels
  • Bath or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Dressing gowns
  • Slippers
  • Bidet
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Wardrobe or cupboard
  • Toothbrush and toothpaste
  • Change of towels (on request)

Food & Drink

Guests are served a free cooked-to-order breakfast daily from 7:30 AM to 11:00 AM.

Cleo Lake Kivu Hotel has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, C & C Spa. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Thai massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:30 AM - midnight. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:30 AM - midnight.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and cash. Contactless check-out is available.

  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Front desk opens daily at 7:30 AM
  • Front desk closes daily at midnight
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Food service has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Hotel Names

  • Cleo Lake Kivu Hotel Hotel
  • Cleo Lake Kivu Hotel Bwishyura
  • Cleo Lake Kivu Hotel Hotel Bwishyura
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.