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3.5 out of 5
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"Property is close to the metro, buses and the strip. Short walk away from walk of fame and Hollywood sign is visible from the strip. Chinese theatre, ... " More

By a verified traveller on Sun 23 Oct 2022

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Standard Room, 2 Double Beds, Accessible, Non Smoking (Walk-in Shower)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sunset West Hotel, SureStay Collection by Best Western ratings based on 4 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sunset West Hotel, SureStay Collection by Best Western

Students (1) Family (3)
4 out of 5
Property is close to the metro, buses and the strip. Short walk away from walk of fame and Hollywood sign is visible from the strip. Chinese theatre, Madame Tussaud’s, all very close by. Good eateries also close by as well as shopping. Good car parking. Breakfast was decent and housekeeping was good. The only complaints I have is that the A/C stopped working on our second night so I struggled to sleep as the room was boiling hot. I informed the gentleman at reception the following night and he gave us 2 fans which helped and maintenance fixed it the following day. I did raise it in the morning with housekeeping but the gentleman at reception said they may not have understood as speak Spanish more than English. It was easily sorted so thank you to the gentleman in reception that night. It was a bit noisy on some nights due to guests and could smell weed on the last night. The swimming pool did not look clean so didn’t use. Overall the hotel was clean. Felt safe and pleasant staff. Would recommend hotel.

Posted by on 23 Oct 2022

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Comment from Hotel Management

26 Oct 2022 by Customer Care Team

Dear Davina, thank you so much for your review. While we are happy that you stayed with us, we are disappointed for failing to blow it out of the park for you. We sincerely apologize for your experience regarding the air conditioner. We have always emphasized providing the best possible experience for our valued guests such as you, yet we apologize for missing the mark here. We wish you had brought this to our notice earlier, as this would have helped us provide you with a better alternative. We will make sure to highlight the issues to the concerned parties, and we hope to take steps to avoid such instances going forward. We look forward to hosting you soon! Best Regards, Customer Care Team

3 out of 5
It was a bit noisy during the night as expected as it is on a busy street and there seemed to be alot of people loitering around. But accommodation was clean and breakfast good.

Posted by on 17 Jul 2019

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3 out of 5

Convenient hotel near Hollywood Blvd

Pros: Position near Hollywood blvd
Cons: Quality and space of the bathroom
Clean and convenient room. Not extremely expensive

Posted by , from Pully, Switzerland on 28 Aug 2016

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4 out of 5
We had an ok stay - decent price/quality ratio for the area. Pros: - Location close to Walk of Fame, Universal Studios and Hollywood Hills - Free parking, altough a bit tight lot - Free breakfast was ok - Beds were good - Mini fridge and microwave in the room - Good sized heated pool (altough we didn’t try it) Cons: - Thin walls / no isolation. You can hear all the noices from outside. I woke up to this every night - Shower floods the bathroom floor - Only one seat in the room (double queen), and smallish room in general - Dusty smell in the room - Sketchy people in the area, but generally we felt safe

Posted by on 13 Jun 2023

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Comment from Hotel Management

15 Jun 2023 by Customer Care Team

Dear Jani, thank you for choosing our hotel and for sharing the compliments and criticisms over the course of your stay. We're glad your convenient location, parking facility, complimentary breakfast, comfy beds, heated pool, and in-room amenities made your stay a satisfying experience. We apologize for the issues you faced with external noises, poor shower drains, shortage of seating, tight room space, dusty smell, and unfamiliar individuals in the area. However, we are pleased that you felt safe with us. Your feedback means a lot to us, so you can be assured we will address these concerns appropriately to enhance the overall experience for our guests. We look forward to hosting you again and delivering a magnificent vacation experience. Best Regards, Customer Care Team

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.