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3.0 out of 5
See all 1 ebookers Reviews

"Positives- Good location and grounds. Nice interior. Good check in by Christina- very friendly and helpful. Negatives- No sound insulation so no ... " More

By a verified traveller on Thu 30 Aug 2018

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Deluxe Twin Room, 1 Bedroom, Accessible, Hill View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Double Room, 1 Bedroom, Accessible, Hill View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Grand Hotel ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 2.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Grand Hotel

Everyone (1)
3 out of 5
Positives- Good location and grounds. Nice interior. Good check in by Christina- very friendly and helpful. Negatives- No sound insulation so noise outside rooms can be heard Have to pay for a lot of the facilites Staff lacked customer service training- upon arrival, front staff / concierge were talking to each other. I had to go over and ask for help with luggage, young waiting staff in the coffee bar keep away from guests and stay huddled at the bar talking. Busy at breakfast / dinner times and difficult to get hold if staff for requests. Ratio of waiters to guests too low.

Posted by , from Birmingham on 30 Aug 2018

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Comment from Hotel Management

14 Sep 2018 by FOM

Dear Guest, Thank you for the feedback. We are truly regret to hear that you had some deficiencies during your stay, We use our guests’ reviews as reference to help us identify aspects that we need to improve to serve our guests better. We assure you that your feedback will not go unnoticed. If you require any further assistance please do not hesitate to contact us. We hope that this will not deter you from coming back to our hotel and we look forward to the opportunity of welcoming you once again in the very near future.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.