Saariselka Spa Hotels & Resorts

"Lovely cabins."

"We had an amazing stay. The staff is extremely friendly! Our car got stuck in the snow and we needed assistance getting it out. The front desk agent in the evening called a taxi for us and called us back to make sure that the taxi had arrived. The next morning the front desk agent Santeri took care of everything for us, arranging for a Polaris to help get our car out, calling us a taxi and keeping us informed along the way. This was 5 star service when our predicament was not related to our stay. This hotel takes great care of their customers! "

"The property has everything you need for 2 people, it would be very cramped with anymore than 2 adults and 1 small child, the kitchen is very well equipped. Beds are comfy, it’s warm and clean and the sauna is lovely. What they failed to tell us is that Saturdays is ‘change over day’ which meant we had to move apartments after our first night not giving us even 24 hours in 1 apartment, it caused us to loose a days skiing due to waiting around for a phone call to Inform us that the new apartment was ready which never came. We had paid for 4 days skiing and to loose a day was costly and dissapointing. The apartments are timeshares owned and even the staff said ‘it’s complicated’ when I asked them who’s decision it was for us to have to move apartments and was told ‘someone should have contacted us’ but this obviously didn’t happen. The directions to the apartments aren’t great either when you’re lugging your cases about in snow trying to locate the apartment block. There is nothing wrong with the apartment itself so I can’t complain about that, it’s more the customer services and communication that’s the issue. I’m not sure if Expedia should have told us or the holiday village but to arrive late to be told you have to move in the morning at some point (5th eh couldn’t give us a specific time just to wait for a call which never came) "