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7 Feb 2020 by B.S.
Es tut mir leid, dass es Ihnen bei uns nicht gefallen hat. Das Restaurant ist seit 01.02. geschlossen, das stimmt. Die Zimmer waren schön warm, als ich Sie dorthin gebracht habe. Ich habe keine Flecken auf der Bettwäsche gesehen. Wir liegen direkt am Waldrand, da verirrt sich schon der eine oder andere Käfer mal ins Zimmer, vor allem, wenn man das Licht anlässt und die Balkontür öffnet. Kein Personal ist nicht richtig. Zu jedem Zeitpunkt war jemand vor Ort. Sie hätten nur die Klingel an der Rezeption betätigen müssen, sofort wäre jemand bei Ihnen gewesen. Dass Sie, ohne ein Wort zu sagen, das Hotel einfach verlassen haben, fanden wir schon sehr befremdlich und haben wir so auch noch nicht in 40 Jahren Hoteltätigkeit erlebt. Wir hoffen, Sie haben beim Kollegen eine schöne Zeit in Schenkenzell erlebt. Alles Gute für Sie!
There's a restaurant on site. WiFi is available in public spaces for a fee. Hotel Winterhaldenhof offers its guests a full-service spa, Access to hot tub, and a sauna. An area shuttle and A train station pick-up shuttle are free. A fitness centre, spa services, and a terrace are also featured at the business-friendly Hotel Winterhaldenhof. Parking is available for a fee. This 3-star Schenkenzell hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Hotel Winterhaldenhof offers 18 accommodations with a safe and a hairdryer. Cable televisions are provided. Accommodation at this 3-star hotel has kitchens. Bathrooms include baths or showers. This Schenkenzell hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board and change of towels can be requested.
Guests can enjoy buffet breakfast for a fee.
Hotel Winterhaldenhof has a restaurant on site.
Room service (during limited hours) is available.
Recreational amenities at the hotel include Access to hot tub, a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy.
Special check-in instructions:
There is no front desk at this property. The host will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 12 and over, and test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received complete vaccination at least 14 days prior to check-in.
This property does not have a front desk. The host will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express and Eurocard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 12 and over, and the test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received complete vaccination at least 14 days prior to check-in.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
