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Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room

Bed Count 2 King Beds Maximum Occupancy 2 Max

Hotel Description

During your stay at GRAND EMPIRE PALACE HOTEL, you're just a quick walk from Tunjungan Plaza. Free WiFi in public areas, a free manager's reception and a restaurant are available.

  • Free WiFi
  • Dining options include a coffee shop and a restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include 25 meeting rooms, a conference centre and coffee/tea in a common area
  • Just a 1-minute drive from Tunjungan Plaza and 12 minutes from Pakuwon Mall

Property Features

There's a restaurant on site, as well as a coffee shop/cafe. A free manager's reception is offered daily. WiFi is free in public spaces. There are 25 meeting rooms available. GRAND EMPIRE PALACE HOTEL also features coffee/tea in common area and concierge services. For a fee, parking is available.

  • 186 guestrooms or units
  • Manager's reception (free)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Dining venue

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Surabaya Pasar Turi Station (1.6 km / 1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

GRAND EMPIRE PALACE HOTEL offers 186 accommodations. This Surabaya hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and change of towels can be requested.

  • Housekeeping (daily)
  • Desk
  • Wardrobe or cupboard
  • Change of towels (on request)

Food & Drink

The hotel hosts a free manager's reception daily.

GRAND EMPIRE PALACE HOTEL has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at noon
  • Check-in time ends at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after noon, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 5 and over; guests must have received complete COVID-19 vaccination at least 2 days prior to check-in.

Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 250000.0 per day.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property only accepts cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property only accepts cash. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 5 and over; guests must have received their complete COVID-19 vaccination at least 2 days prior to check-in.

  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Minimum age for proof of COVID-19 vaccination requirement: 5
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 2
  • Guest accommodation is sealed after cleaning
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff does not wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Contactless check-in is not available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Cash-only property

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: IDR 100000 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately IDR 100000 for adults and from IDR 100000 for children
  • Self-parking fee: IDR 10000 per stay
  • Rollaway bed fee: IDR 250000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Empire Hotel Surabaya
  • GRAND EMPIRE PALACE HOTEL Hotel
  • GRAND EMPIRE PALACE HOTEL Surabaya
  • GRAND EMPIRE PALACE HOTEL Hotel Surabaya
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.