17 Apr 2022 by Noela
Thank you for your review.
31 Jan 2022 by Beatrice.
Dear Lynn, Thank you for taking the time to write a review. We really appreciate it. We are also glad that you enjoyed your stay and that you valued our location, it is one of our pros. We are also so happy to see the positive impact our team had on you and can't wait to welcome you back in the not so distant future. Have a lovely day. Warm regards.
20 Jul 2020 by Jamie, Front Office Manager
Dear Paul, Thank you for your review. We are very sorry to read about the issues you experienced during your stay with us. I have shared your comments with the rest of the management team and relevant departments to investigate and improve problems with your room. We would also like to assure you that we are looking at plans for refurbishment. It is however great to see that you did find our team friendly and helpful. Thank you again for your feedback. Kind regards, Jamie Front Office Manager
10 Jun 2019 by Jess, Reservations
Dear Guest, Thank you for taking the time to leave a review. I'm glad you enjoyed the hotel and our central location. As a city centre hotel, the vicinity can be quite noisy sometimes. However,, we do our best to minimize noise and our nights team try to stop other guest from being too loud, also. We look forward to seeing you again. Best wishes, Jess
11 May 2019 by Jess, Reservations
Dear Guest, I am sorry to hear that on this occasion your stay was not as comfortable as we aim for. Please feel free to contact the hotel directly with more detailed feedback that we can rectify for future guests. We hope you will return and allow us to deliver the exceptional service that is our standard. Kind regards, Jess
3 May 2019 by Jess, Reservations
Dear Guest, Thank you for taking the time to leave a review of your stay. We try to keep all of our prices competitive for our location and I will pass your comments on to the bar for future consideration. Kind regards, Jess