"The hotel staff was friendly from the moment we arrived until we left, from the man at the door to the one who took our bags to our room to the housekeeping staff cleaning the room. Everyone was lovely. The room was clean and much bigger than I expected in New York. The view from our room was amazing. ..."

"The accommodations were awesome. I did not find the desk staff very friendly. Only two restaurants on site which made them extremely busy - food was good."

"The man at the front was rude to us from the start. Once we got into our room it was nasty the mattress was brown and lumpy. The room was not cleaned there was hair on the bathroom floor and it smelled very musty. We decided to leave because we didn’t feel comfortable sleeping here and the front ..."

"Pretty good hotel."

"I checked in on my birthday after almost 24 hours of traveling and the hotel had “connived” with my partner to surprise me by setting up my room with rose petals on the bed, a bouquet, sparkling wine, chocolate and a lovely note. It seemed everyone at the reception was in on it. Made me feel welcome ..."

"This hotel is in a great location on the the Upper West Side. Conviene to the Park and subway stations. Rooms are a decent size, beds were comfortable. Staff friendly."

"Good"

"Loved the hospitality (water, tea at night, beer/wine) only real complaint was the room sink and shower drains are very slow"

"Cancelled our break with only 2 weeks notice! Very difficult to rebook with such short notice around the Christmas period!"

"Very clean. Extremely nice staff. Good breakfast. Easy on and off the thruway. Safe. Will stay there again."