On 4 September 2024, the ebookers website, app, BONUS+ programme and its benefits ended in the UK, but rest assured, any existing and upcoming reservations and trips will not be disrupted. For ebookers BONUS+ members, we have honoured your loyalty with ebookers through Expedia’s new loyalty programme, One Key.

Rest assured, any existing and upcoming reservations and trips will not be disrupted.

• Beginning 4 September 2024, all new shopping and booking activity will be directed to Expedia. You will still be able to modify or cancel your reservations and access your ebookers UK Trips page after 4 September.

  • To cancel an upcoming reservation, visit the self-service option through your Trips page.

  • To modify an upcoming reservation, you can reach out to our Customer Service team here.

• Once all trips have been completed and serviced, we will shut down access to your ebookers UK account, booking history, the ebookers UK website and app.

As a BONUS+ member:

• The BONUS+ programme, its benefits, and the ability to earn and use BONUS+ rewards on ebookers UK ended 4 September 2024.

• On 4 September 2024:

  • We automatically transferred any remaining BONUS+ rewards over at their full value in OneKeyCash either to an existing One Key account if you have one on Expedia, Hotels.com, or Vrbo, or into a new One Key account on Expedia if you did not.

  • In your One Key account, we placed you in the One Key equivalent of your current BONUS+ tier and reset your rewards expiration date to 18 months from 4 September so you have even more time to use them as OneKeyCash.

  • Your One Key tier for 2025 will be determined based on how many trip elements you earn across Expedia, Hotels.com, and Vrbo in 2024. We will also count your stayed room nights from the start of 2024 on ebookers.

  • To sign in to your One Key account:

    • If you had an existing One Key account on Expedia, Hotels.com, or Vrbo: sign in using your existing login credentials.

    • If you did not have an existing One Key account on Expedia, Hotels.com, or Vrbo: sign in using your ebookers UK login credentials.

You can earn and redeem your OneKeyCash on bookings made in currencies offered in participating brands and regions, however OneKeyCash will always be tied to the currency associated with your account. If you are an existing One Key member, you will keep the currency associated with your account which is based on the region associated with most of your booking activity over the past 12 months. If you do not have any recent bookings, your account currency will be determined by the region you created your account in. If you are new to One Key and did not have an existing account, your account currency was assigned as GBP when your UK ebookers account was transitioned to One Key.

As of 4 September 2024, you can no longer book on ebookers UK. All new shopping and booking activity will be directed to Expedia.

As of 4 September 2024, the ebookers UK app will no longer be available and you will not be able to book on ebookers UK through the app or on the website. All new shopping and booking activity will be directed to Expedia.

• For upcoming or past trips with ebookers UK:

  • To cancel an upcoming reservation, visit the self-service option through your Trips page.

  • To modify an upcoming reservation, you can reach out to our Customer Service team here.

  • To view past trips with ebookers UK, you can visit your Trips page.

You can delete your account here, but you must be signed in to do so. Deleting your account is permanent and cannot be undone. Once your account is deleted, you will no longer have access to your account history–nor will our Customer Service team, which means they won’t be able to help you with past bookings.

If you do not believe you have an ebookers UK account, you can reach out to our Customer Service team here.

Also, if you’re currently on a trip or have upcoming trips booked through your account, you won’t be able to delete your account until those trips are completed or cancelled.