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3.3 out of 5
See all 12 ebookers Reviews

"Breakfast good well served only concern very basic choice of bread -brown and white sliced TV not working Room quiet excellent shower Lighting poor ... " More

By a verified traveller on Thu 20 Jul 2023

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Twin Room, No Windows

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£35* Per night/room 27 May - 28 May

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Single Room, No Windows

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Double Room, No Windows

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Gardens Hotel ratings based on 12 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Gardens Hotel

Everyone (6) Couples (1) Family (1)
4 out of 5
Breakfast good well served only concern very basic choice of bread -brown and white sliced TV not working Room quiet excellent shower Lighting poor Only one socket

Posted by on 20 Jul 2023

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4 out of 5
Very central.

Posted by on 22 Jun 2022

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Comment from Hotel Management

22 Jun 2022 by Katy

Thank you Maureen for the rating and feedback, we are pleased that you appreciated our central location. Kind regards Katy Ashby, General Manager

3 out of 5
Room was ok, clean bedding and clean room. No complaints for the price I paid.

Posted by on 9 May 2022

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Comment from Hotel Management

11 May 2022 by Shaun, Senior Manager

Thanks for having the time in leaving a review, I'm pleased to hear you had a good stay and do hope that you visit the hotel in the future. Best Regards, Shaun, Senior Manager

1 out of 5
On our first day our bathroom flooded due to apparently the room above a shower overflowing which resulted in water gushing through the extractor fan in the ceiling. We immediately reported to reception whose response was to give us a downgraded room with no windows and a free breakfast. Unhappy with this the next day I requested us to be moved into a double room, an upgrade as these rooms were available and was told that only the manager could authorise this and bizarrely he was unreachable until Sunday which was the day we checked out. We requested the room be cleaned given the flooding and left for the day. Upon returning the room hadn’t been touched. Down to reception again and this time a room had become available and we were moved finally. No compensation offer for having all this hassle and something I’ve never experienced in a hotel ever… not something you expect in 2022! Disappointing and poor customer service.

Posted by on 28 Feb 2022

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Comment from Hotel Management

28 Feb 2022 by Shaun, Senior Manager

Thanks for having the time in leaving a review, I'm sorry to hear that you were dissatisfied with your stay with us, I'm unsure as to why you was told to wait for a manager on Sunday, when all shifts have a manager on them, who should be able to resolve any issues. I will investigate this incident further. Please do accept my apologies. Best Regards,

3 out of 5
Na

Posted by on 4 Dec 2021

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Comment from Hotel Management

5 Dec 2021 by Shaun, Senior Manager

Thanks for having the time in leaving a review in regards to your recent stay at the hotel. We take all feedback seriously and is used to improve the standards of the service provided. We do hope that you visit us again in the future. Best Regards, Shaun, Senior Manager

4 out of 5

Posted by on 3 Dec 2021

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2 out of 5
Been to Gardens many times and it’s always fine, but not great this time. For some reason I wasn’t allowed friends in my room and when I did the lady on reception had to take ID off him. For two people in a room for two nights one tiny bottle of shower gel and shampoo isn’t enough. The smart TV is also not great and we had no idea how to get it working. Frustrating stay.

Posted by on 2 Nov 2021

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Comment from Hotel Management

3 Nov 2021 by Shaun - Senior Manager

Thanks for having the time in leaving a review in regards to your recent stay at the hotel. We take all feedback seriously and is used to improve the standards of the service provided. We do hope that you visit us again in the future. Best Regards, Shaun, Senior Manager

4 out of 5
I liked the aesthetics and the way the hotel looked. The staff were friendly. Disliked the creaking and no AC in room. Though I do appreciate you get what you pay for.

Posted by on 15 Jan 2020

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Comment from Hotel Management

25 Feb 2020 by Shaun - Senior Manager

Thanks for having the time in leaving a review - all feedback is taken seriously , and is used to improve our service provided. We do hope that you visit the hotel again in the future. Regards

5 out of 5
What I like about The Gardens Hotel is the location, the good rates, service & the friendly, helpful staff.

Posted by on 5 Jan 2020

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Comment from Hotel Management

25 Feb 2020 by Shaun - Senior Manager

Thanks for having the time in leaving a review - all feedback is taken seriously , and is used to improve our service provided. We do hope that you visit the hotel again in the future. Regards

4 out of 5

Posted by on 26 Nov 2019

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.